Frequently Asked Questions

Questions? Call toll free: 1 (866) 454-0996

When is my credit card charged?

Your credit card will be charged when you purchase the product from this website or when you contact customer service and your product is approved for purchase.


When can I expect delivery?

For every item on our site, we note the estimated Availability. Where items are In Stock, they usually ship no later than the next business day. You must then allow transit time to your location of an additional 2-6 business days. When items are not stocked you will be advised of the shipping date as soon as we are notified.  In most all cases non stocked items only add a short lead time to your order.


Who is responsible for unloading the freight at my location?

It is the buyer's responsibility to unload the freight at their location. Garage Donkey will take no responsibility for additional charges of any kind that may incur related to, or involved with, the renting or acquisition of equipment of any kind necessary to unload items off of a delivering carrier's truck. Additional charges will apply to all residential deliveries of heavy-equipment- contact your Garage Donkey service agent for quote.


What is the freight policy?

The pricing on this site for products that can be purchased online, the shipping fees will be calculated upon checkout.  Includes standard delivery to many locations in Canada and United States. However, some locations will be subject to a freight surcharge. If a surcharge will be applied to your order a Garage Donkey representative will contact you to advise and provide Quote for delivery to your location.


What taxes are applied to my order?

All sales are subject to GST/HST as applicable. Residents in Saskatchewan, Manitoba and Quebec should self-assess PST/QST as required. Provincial sales taxes are charged based on the province we physically ship the equipment to.


What if I have a warranty problem?

We know your equipment is vital to your business. Contact customer support at 1-866-454-0996 for assistance. 
All products shown on this website and our advertising are warranted by the manufacturer against defects in materials and workmanship to the extent of the manufacturers’ warranty. No other warranties are implied. Note: We warranty only the tools that we sold to you (proof of purchase is required). Please contact your original supplier for warranty on other products.


What is your returns policy?

All returns require a Return Authorization (RA). Returns without a valid RA will not be accepted at our warehouse. RA numbers expire after 14 days. Contact our customer support at 1-866-454-0996 for assistance. Returns of non-defective items may be returned within 30 days of original invoice date. Special order items are not returnable. Returns must be freight prepaid to our warehouse or they will not be accepted. NON-DEFECTIVE RETURNS WILL BE SUBJECT TO A 25% RE-STOCKING FEE plus reimbursement of the original freight costs incurred to send the equipment to you. Garage Donkey shall at their discretion determine the credit method. Options include a credit or a refund. All products being returned will be inspected and tested and must be in the manufacturer’s ORIGINAL PACKAGING and be 100% complete.


Who do I contact to have my lift installed?

Competent Garage Services offers installation of all hoists, Lifts and lubrication equipment. For more information, please visit competentgarage.com or call 1-866-454-0996.